Question 1

How quickly do orders ship?

Accepted Answer

Orders placed before 2pm ET on business days ship the same day. All others ship the next business day. Cold-chain items are held until we can dispatch on a route that keeps them under 8°C in transit.

Question 2

How is cold-chain shipping handled?

Accepted Answer

Every temperature-sensitive product ships in an insulated liner with medical-grade phase-change coolant rated for 48+ hours at 2–8°C. A temperature indicator is included on request.

Question 3

Is packaging discreet?

Accepted Answer

Yes. Every shipment ships in unmarked outer packaging with no product references, brand markings, or itemization on the exterior label.

Question 4

Do you ship internationally?

Accepted Answer

We ship to most countries where the import of research chemicals is permitted. Customers are responsible for confirming compliance with local regulations prior to ordering.

Question 5

What does 'research use only' actually mean?

Accepted Answer

It means our products are intended exclusively for in-vitro (cell culture) or animal-model research by qualified researchers in a controlled laboratory setting. They are not intended for human consumption, cosmetic use, or veterinary administration outside of a research protocol.

Question 6

How is purity tested?

Accepted Answer

Every batch is analyzed by an independent ISO-17025 accredited lab using reverse-phase HPLC for purity and LC-MS for identity confirmation. Nothing below 99.0% is released.

Question 7

What are the storage and shelf-life recommendations?

Accepted Answer

Lyophilized peptides are stable at -20°C for 24+ months. Once reconstituted with bacteriostatic water they should be refrigerated at 2–8°C and used within 30 days for most compounds.

Question 8

Do you provide reconstitution guidance?

Accepted Answer

We provide general handling information (sterile technique, solvent compatibility, storage) with every order. We do not provide human-administration protocols.

Question 9

What payment methods are accepted?

Accepted Answer

All major credit cards, ACH transfers, and institutional purchase orders (for verified academic accounts).

Question 10

What is your refund policy?

Accepted Answer

Due to the temperature-sensitive and controlled nature of research materials, we do not accept returns of opened products. Damaged or defective shipments are replaced within 14 days of delivery.

Question 11

Can I track my order?

Accepted Answer

Yes. A tracking number is emailed at dispatch. Cold-chain shipments also receive a courier-verified temperature log on delivery.

Question 12

Is this legal?

Accepted Answer

In the United States, research chemicals not intended for human consumption are legally distributed to qualified researchers. Customers are responsible for compliance with local, state, and institutional regulations.

Question 13

Do you require age verification?

Accepted Answer

Yes. Purchasers must be at least 21 years old and affirm intent to use materials for legitimate research at checkout.

Question 14

Are there jurisdictional restrictions?

Accepted Answer

Some compounds are restricted or prohibited in certain jurisdictions. Orders may be declined or refunded if we are unable to legally ship to your address.

Frequently asked questions

Ordering & Shipping

Product & Quality

Payments & Policies

Legal